Updated 18 September 2018
St Melor House Surgery is a GP practice located in the Wiltshire town of Amesbury. It is one of the practices within the Wiltshire Clinical Commissioning Group and has approximately 5,300 patients. The practice building is purpose built with patient services located on the ground and first floors which include four consulting rooms and two treatment rooms. The main entrance is not wheelchair accessible but there is a side door with a door bell that rings in reception for those requiring assistance to access the practice. There is a lift to the first floor and a toilet with access suitable for patients with disabilities. The area the practice serves has relatively low numbers of people from different cultural backgrounds and is in the low range for deprivation nationally. The practice has a slightly higher than average patient population who are over 40 years old. Average male and female life expectancy for the area is 79 and 83 years respectively, which is the same as the national averages. The practice is close to a number of military bases and has a higher than average patient turnover. The practice provides a number of services and clinics for its patients including: childhood immunisations, family planning, minor surgery, and a range of health lifestyle management and advice for asthma, diabetes, heart disease and high blood pressure.
There are two GP partners. One full-time and one part time. They are supported by a part time salaried GP, a full time advanced nurse practitioner, a senior practice sister, three practice nurses, two health care assistants and an administrative and dispensing team of seven led by the practice manager. The practice is open from 8am to 6pm each weekday, but telephone access remains until 6.30 pm. The telephone lines are closed from 12.30pm to 1.30pm and during this period the answer machines direct patients to phone the practice emergency number if required. GP appointments are available between 8.30am and 12.00pm every morning and 2pm to 3pm and 4pm to 6pm every weekday. Extended hours appointments are offered from 7.30am to 8.30am on Mondays and Wednesdays, and 6.30pm to 7.30pm on Tuesdays. Appointments can be booked up to six weeks in advance over the telephone, online, or in person at the practice. The practice has an “on the day” appointment system where anyone who requests it, is offered an on the day appointment. If all the appointment slots are used then the patient’s request is triaged by the GP who will phone them back, to discuss their request and agree on an appropriate course of action. This may include an appointment that day with a nurse or GP depending on the needs of the individual. When the practice is closed, patients are advised via the practice’s website to either call the out of hours service or go to the local walk in centre in Salisbury. Out of hours services are provided by Medvivo and can be accessed by calling NHS 111. The practice has a General Medical Services contract to deliver health care services. This contract acts as the basis for arrangements between NHS England and providers of general medical services in England.
The practice provides services from its sole location at: St Melor House Surgery, Edwards Road, Amesbury, Wiltshire, SP4 7LT.