Updated 30 December 2021
Ambrose Avenue Group Practice is located in Colchester at:
76 Ambrose Avenue,
The practice has a branch surgery at:
The Tollgate Health Centre,
145 London Road,
The practice offers services from both a main practice and a branch surgery. Patients can access services at either surgery. We visited Ambrose Avenue Group Practice location as part of this inspection.
The provider is registered with CQC to deliver the Regulated Activities; diagnostic and screening procedures, family planning, maternity and midwifery services, treatment of disease, disorder or injury and surgical procedures. These are delivered from both sites.
The practice is situated within the North East Essex Clinical Commissioning Group (CCG) and delivers General Medical Services (GMS) to a patient population of approximately 16,070. This is part of a contract held with NHS England.
The practice is part of The Colte Partnership, a group of nine GP practices across Colchester and Tending who work together to share workforce and expertise to ensure support and stability. The practice is also part of a Primary Care Network (PCN) of 3 GP practices called ARA. (Primary care networks are groups of practices who work together to improve primary care services).
Information published by Public Health England shows that deprivation within the practice population group is in the second highest decile (eight of ten). The lower the decile, the more deprived the practice population is relative to others.
According to the latest available data, the ethnic make-up of the practice area is 94.6% White, 2.7% Asian, 1.6% Mixed, 0.7% Black and 0.5% Other.
The practice team comprises five GP partners (three female and two male) and three salaried GPs (one female and two male). There are three nurse practitioners, two practice nurses and three healthcare assistants, a phlebotomist and one lifestyle coach. The team also includes two clinical pharmacists, a pharmacy technician and a care coordinator, who are employed through the PCN. There is a practice manager, finance and facilities manager, reception manager and administration services and patient liaison manager. They are supported by 33 administrative, data, prescription, secretarial and reception staff. All staff work across both sites.
Due to the enhanced infection prevention and control measures put in place since the pandemic and in line with the national guidance, most GP appointments were telephone consultations. If the GP needs to see a patient face-to-face then the patient is offered a choice of either the main GP location, the branch surgery or a home visit if necessary. The practice held an open access clinic at the branch site each weekday from 9am to 12 noon.
The practice is open from 8am to 6.30pm Monday to Friday at both the main location and the branch site. Appointments were available between 8:30am and 6:20pm. The practice telephone line is closed from 12.30pm and 1.30pm Monday to Friday, although emergency telephone calls were answered and responded to during this time.
Extended access is provided locally by The Colte Partnership. Appointments were available from 6.30pm to 8pm Monday to Friday and from 8am to 2pm Saturday and Sunday. The appointments were held at Rowhedge Medical Practice, The University of Essex Health Centre, Tiptree Medical Practice, Ambrose Avenue Group Practice at Tollgate, and Colne Medical Practice. Out of hours services are provided by Practice Plus Group, via the NHS111 service.