Shoreditch Park Surgery

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• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence that staff monitored people’s care and treatment and supported them to live healthier lives. At our last assessment, we rated this key question as Good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support.

Clinical searches and alerts were used to identify people at risk of poorer outcomes on the practice IT system, including those with long-term conditions, vulnerable patients and people approaching the end of life.

People had access to health checks, screening, smoking cessation, weight management, specialist diabetes services, social prescribing and community wellbeing support.

Longer appointments enabled staff to provide education, discuss lifestyle risks and agree personalised care plans. Staff understood people’s needs and helped them access services, use the NHS App and arrange overdue reviews.

The practice maintained palliative care and carers registers and provided information about local support.

GP Patient Survey results showed 74% of patients felt they received enough support to manage their long-term condition, which was higher than the score of 61% across the Integrated Care System and 68% nationally.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive, consistent and met the expectations of people themselves.

The practice monitored care, treatment and outcomes using clinical searches and performance data from the North East London Clinical Effectiveness Group and Primary Care Network.

Weekly quality outcomes and long-term condition meetings were held, and clinical decision-support software had been introduced to prompt opportunistic action to monitor and ensure people’s health and care needs were being met.

National cancer screening and childhood immunisation uptake data was reviewed and targeted improvement measures were used, including to identify barriers to approach care such as additional staff time for childhood immunisations and a delegated named staff lead, recall lists, and a cervical screening failsafe reports and a 3-stage recall process. Cervical screening could also be accessed through early morning, evening and weekend Primary Care Network appointments.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.