Shoreditch Park Surgery

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment, we rated this key question as Good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

GP Patient Survey results showed people felt listened to and treated with kindness and respect. Of respondents, 95% said healthcare professionals treated them with care and concern, 95% said they listened well, and 97% found reception and administrative staff helpful. Overall, 88% described their experience of the practice as good, compared with 75% nationally.

Staff described a patient-centred culture that valued continuity of care. Staff also described how they supported and appropriately escalated concerns when people became distressed.

Systems were in place to protect privacy and confidentiality, including limiting questions at reception and offering a private room for sensitive discussions. Vulnerable patients and reasonable adjustments were flagged on the clinical system so staff could provide appropriate support.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.