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Inspection Summary


Overall summary & rating

Good

Updated 4 April 2019

We carried out an announced comprehensive inspection at Civic Medical Centre on 5 March 2019 as part of our inspection programme.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • There was equipment and medicines for use in emergencies and these were checked and documented. Staff were trained in care and treatment of medical emergencies and in how to recognise symptoms when people’s conditions become severe, such as in sepsis.
  • Blank prescriptions were logged in and out for use at the practice, however they were left overnight in printers and in unattended rooms.
  • Patients received effective care and treatment that met their needs. We saw that clinicians treated and cared for patients in line with current best practice guidelines and legislation.
  • The practice understood the needs of its patients’ population and delivered care and treatment tailored to the individual’s needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care. Feedback from patients was consistently positive about care, treatment and access at this practice.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care. There was evidence of quality improvement that included audit and which demonstrated outcome improvements. However, there was no formal audit programme based on national, local and service priorities.

Whilst we found no breaches of regulations, the provider should:

  • Review the frequency of fire evacuation drills to ensure they are carried out six monthly.
  • Review the security of printer prescription pads in the practice to ensure they are safe at all times.
  • Implement an audit programme/plan that is based on national, local and practice priorities.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Inspection areas

Safe

Good

Updated 4 April 2019

Effective

Good

Updated 4 April 2019

Caring

Good

Updated 4 April 2019

Responsive

Good

Updated 4 April 2019

Well-led

Good

Updated 4 April 2019

Checks on specific services

People with long term conditions

Good

Updated 4 April 2019

Families, children and young people

Good

Updated 4 April 2019

Older people

Good

Updated 4 April 2019

Working age people (including those recently retired and students)

Good

Updated 4 April 2019

People experiencing poor mental health (including people with dementia)

Good

Updated 4 April 2019

People whose circumstances may make them vulnerable

Good

Updated 4 April 2019