The Care Quality Commission
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Archived: Parkhill Medical Practice

Overall: Good read more about inspection ratings

Park Hill Road, Torquay, Devon, TQ1 2AR (01803) 212489

Provided and run by:
Parkhill Medical Practice

All Inspections

17 November 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Parkhill Medical Practice on 17 November 2015. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the Duty of Candour.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

6, 7 November 2013

During a routine inspection

Patients from both practices were very positive about the care they received and informed us they thought the practice was "marvellous" and "good" and "without fault". Another patient said "I have been here since I was born and I have no complaints."

We were told that staff treated people with respect and dignity. Patients all said staff were "friendly", "very kind" and "understanding and professional." One patient said "They all treat me as a person not just a number on a list to get through."

Patients said they could see or speak to a doctor when they needed and liked the family feel of the practice.

All staff knew the correct local safeguarding procedures to follow if abuse was suspected and all had attended training.

Patients told us that they always felt safe in the care of the staff. There were appropriate arrangements in place which ensured that staff kept their knowledge and skills up to date.

Staff spoke about the supportive environment and confirmed that they had access to adequate training.

The practice was organised and well led. There were effective systems in place to monitor the quality of the service provided and patients felt able to give feedback about the service they received.