- GP practice
Bunbury Medical Practice
Assessment report published 29 July 2026
Contents
Ratings
Our view of the service
Date of Assessment: 1 July 2026. Bunbury Medical Practice is a GP practice and delivers services to approximately 5463 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is approximately 97.7% White, 0.6% Asian, 1.1% Mixed, 0.3% Black and 0.2% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 8th decile (8 of 10). The lower the decile, the more deprived the service population is relative to others.
This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
Staff kept facilities clean and maintained equipment appropriately to ensure people were kept safe. They assessed and managed the risk of infection and took steps to control the risk of it spreading. There were enough staff with the right skills, qualifications and experience. The service had processes in place to assess and manage risks; however, these were not always effective in identifying and mitigating all risks.
Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes.
Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity. The service had a listening culture and were responsive to feedback.
People could access care, treatment and support when they needed it. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the service and sought ways to address any barriers.
Staff understood their individual roles and responsibilities. Leaders accounted for the actions, behaviours and performance of staff through clear and effective governance processes. The service had a clear vision and strategy, which considered the needs of the people who used their service and the wider community.
People's experience of this service
As part of our assessment, we reviewed feedback from people who used the service to understand their views and experience. This included speaking with people using the service at the time of our assessment and reviewing other feedback available to us. People were positive about the quality of their care and treatment. They described how staff treated them with kindness, respect, professionalism and respected their privacy. This was mirrored in the results of recent surveys, including the 2025 National GP Patient Survey, which showed most people were satisfied. There was an active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG described that they are listened to and leaders made positive changes because of feedback.