• Doctor
  • GP practice

St Stephens Health Centre

Overall: Good read more about inspection ratings

Bow Community Centre, William Place, London, E3 5ED (020) 8980 1760

Provided and run by:
St Stephens Health Centre

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about St Stephens Health Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about St Stephens Health Centre, you can give feedback on this service.

18 October 2022 off site evidence review

During an inspection looking at part of the service

We carried out an announced review of St Stephens Health Centre on the 14 October 2022.

Following our previous inspection on 5 May 2016, there were areas we said the provider should improve and the practice was rated as good overall, and for all key questions.

The full reports for previous inspections can be found by selecting the ‘all reports’ link for of St Stephens Health Centre on our website at www.cqc.org.uk.

Why we carried out this inspection

We carried out this inspection in line with our inspection priorities. This was a review of information without undertaking a site visit to follow up on patient feedback that was brought to our attention, and on areas we recommended the practice should improve at our previous (5 May 2016) inspection.

We based our judgement of the quality of care at this service on a combination of:

  • What we found when we carried out our review.
  • Information from our ongoing monitoring of data about services.
  • Information from the provider, patients, the public and other organisations.

We have rated the practice as good overall.

Safe - not inspected - rating of good carried forward from previous inspection.

Effective – not inspected - rating of good carried forward from previous inspection.

Caring – not inspected - rating of good carried forward from previous inspection.

Responsive - good.

Well-led - good.

How we carried out the inspection

This inspection was carried out by requesting evidence from the provider and conducting staff interviews using video conferencing.

We rated the practice as good for providing responsive and well-led services because:

  • The provider sought and monitored findings from patient feedback including its Patient Participation Group (PPG), the national GP patient survey, and the Friends and Family Test (FFT).
  • Patient feedback was used to review and improve access. Patients were able to access care and treatment within an appropriate timescale for their needs and the telephone system had been upgraded.
  • Infection control issues identified at our previous (2016) inspection were addressed.
  • Arrangements for infection control and cleaning had been reviewed and were appropriate.

Whilst we found no breaches of regulations, the provider should:

  • Evaluate the impact of recent changes to improve systems for patients to access services, and continue to improve if necessary, including telephone access.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services


During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at St Stephen’s Health Centre on 5 May 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day. However, feedback from patients on the day of the inspection and from the national GP patient survey indicated some patients had difficulty getting through to the practice on the phone.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvement are:

  • Review the infection control audit and cleaning arrangements for the practice.
  • Monitor findings from the national GP patient survey in relation to getting through to the practice by phone.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice