Fressingfield Medical Centre

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence staff involved people in decisions about their care and treatment and provided them with advice and support. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support.

The service had effective arrangements in place to provide a range of health checks, including NHS Health Checks for eligible people, physical health checks for people with a severe mental illness, and annual health checks for people with a learning disability. People who were aged 75 or over could request a review, if they did not attend for any other long term condition review. In the past 12 months, 100% of people with a severe mental illness had received a health check. All eligible people with a learning disability were offered an annual health check, and 80% of those invited had received one. To encourage attendance, people with a learning disability were contacted directly to arrange their health check so it was booked at a convenient date and time. Follow up arrangements were in place for those who had not yet attended.

Service leaders and staff supported national priorities and initiatives which included for example, stopping smoking and tackling obesity. A range of information was available in the waiting room area and on the service’s website which signposted people to information and local and national support groups to encourage healthier living. Staff we spoke with gave examples of events, for example influenza vaccination campaigns at the service, to raise awareness and encourage uptake.

Members of the Patient Participation Group (PPG) told us about a ‘slipper swap’ initiative which they supported the service with. Older people with, or at risk of mobility issues were invited to attend an event where they could receive new slippers and access relevant advice. The PPG supported the event by helping to make it a social occasion, including serving refreshments.

The service monitored all people’s care and treatment to continuously improve it. They ensured outcomes were positive, consistent and fully met the expectations of people themselves.

The service performed above the national targets for several cancer screening programmes, including screening for breast, bowel and cervical cancer. The service performed above the World Health Organisation targets for the uptake of childhood immunisations and had maintained this since the previous assessment in 2020. Effective recall systems were in place with flexible appointment availability, including early mornings on 3 weekdays. People were encouraged to book an appointment with a nurse if they had any questions. Staff also held opportunistic conversations to encourage uptake of immunisation, screening and cancer awareness.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.