During an assessment under our new approach
Date of Assessment: 13 August 2026 to 17 August 2026. Batheaston Medical Centre is a GP practice and delivers services to approximately 8,800 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is approximately 93.4% White, 2.2% Asian, 2.7% Mixed, 0.9% Black and 0.8% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 10 decile (10 of 10). The lower the decile, the more deprived the service population is relative to others.
This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
Staff maintained equipment appropriately to ensure people were kept safe. There were enough staff with the right skills, qualifications and experience. They did not always assess and manage the risk of infection well but took steps to control the risk of it spreading.
Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes. Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity.
People could access care, treatment and support when they needed it. The service prioritised access to care through effective appointment availability, responsive telephone systems and a clear focus on continuity of care. People were supported to access appointments with their preferred clinician, helping to promote consistent and personalised care. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the service and sought ways to address any barriers.
The service had a clear vision and strategy, which considered the needs of the people who used their service and the wider community. Staff understood their individual roles and responsibilities. Leaders accounted for the actions, behaviours and performance of staff, however, governance processes were not always effective to identify shortfalls in relation to infection prevention and control.
We identified a breach of the legal regulation relating to good governance. We have asked the provider for an action plan in response to the concerns found at this assessment.