Hillview Medical Centre

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence that staff monitored people’s care and treatment and supported them to live healthier lives. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

The service supported people to manage their health and wellbeing to fully maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support. Staff focussed on identifying risks to people’s health, including those in the last 12 months of their lives and those with caring responsibilities. Staff regularly participated in multidisciplinary meetings to review patient needs and identify opportunities to provide coordinated and appropriate support. Staff supported national priorities and initiatives to improve population health, including stopping smoking and tackling obesity. Members of the Patient Participation Group (PPG) were involved in service development initiatives, including supporting the introduction of video content for television screens in the waiting area to enhance patient information and engagement. For example, videos included promotion of heart rate and blood pressure checks. The practice had a health promotion lead that updated health promotional material in the practice and on their social media, offered targeted campaigns and patient education. Patients also had access to a patient newsletter and were encouraged to use the NHS app to increase control over their own healthcare.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive, consistent and met the expectations of people themselves. At the time of our assessment, the latest published information from the UK Health Security Agency (UKHSA) showed that the practice met the World Health Organisation target of 95% for the percentage of children aged 1 who have completed a primary course of immunisation for Diphtheria, Tetanus, Polio, Pertussis, Haemophilus influenza type b and Hepatitis B which was observed at 96.5%. However, they were just below achieving the World Health Organisation target of 95%; 91.8% of children aged 5 received immunisation for measles, mumps and rubella (two doses of MMR) and 92.5% of children aged 2 received immunisation for measles, mumps and rubella (one dose of MMR). The practice assured us they trying to increase immunisation uptake. They told us they regularly audited and engaged with non-attenders to express the importance and offered flexible appointment times. The latest published information dated June 2024, from NHS Digital showed the practice’s uptake for cervical cancer screening did not meet the 80% national target. For women aged 25 to 49 years, it was observed at 67.8% and for women aged 50 to 64 years old, it was observed at 74.2%. The practice told us they had taken steps to increase the cervical screening uptake. For example, non engagers were proactively followed up, sent self-book in links, appointments were also available on a Saturday, staff used opportunities during routine consultations to encourage eligible patients to attend and raised awareness of the importance of screening. Audits were completed to monitor and improve the quality of care.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.