Hillview Medical Centre

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues with kindness and respect and also respected patient’s beliefs. Reasonable adjustments were made for patients to accommodate their needs. Results from the 2026 National GP Patient Survey report that 91% of respondents felt the healthcare professional at their last appointment was good at treating them with care and concern, which was above the national average of 86% and 86% of respondents felt listened to during their last appointment, which was in line with the national average. During the site visit, staff were observed interacting with patients in a kind, respectful and courteous manner. Their approach reflected a person-centred culture and demonstrated a commitment to treating people with dignity and compassion.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.