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Agincare Live-in Care (South East) Good

Inspection Summary

Overall summary & rating


Updated 28 September 2019

About the service

Agincare Live-in Care (South East) is a domiciliary care agency (DCA). The service provides personal care services to people in their own homes or people in supported living arrangements. The service provides live-in care.

At the time of our inspection 100 people received personal care as the regulated activity.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found:

People and their relatives were positive about the service and the care provided. People were cared for by staff who knew how to keep them safe and protect them from avoidable harm. People received their medicines regularly and systems were in place for the safe management of medicines.

People were encouraged to maintain good diet and access health services when required. People were supported to avoid social isolation.

Incidents and accidents were investigated, and actions were taken to prevent recurrence. Enough staff were available to meet people's needs and people told us when they needed assistance, staff responded promptly. Training records confirmed and people told us staff followed infection control and prevention procedures.

Care was delivered by staff who were well trained and knowledgeable about people's care and support needs. People's needs were assessed, and care was planned and delivered to meet legislation and good practice guidance.

People's dignity, confidentiality and privacy were respected, and their independence was promoted. People's rights to make own decisions were respected. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

Agincare Live-in Care is not a new service, following changes to the organisation's structure the provider registered as a new legal entity which meant they needed to register as a new provider. They registered with us on 3 August 2018 and this was their first inspection.

Why we inspected

This was a planned, routine inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 28 September 2019

The service was safe.

Details are in our safe findings below.



Updated 28 September 2019

The service was effective.

Details are in our effective findings below.



Updated 28 September 2019

The service was caring.

Details are in our caring findings below.



Updated 28 September 2019

The service was responsive.

Details are in our responsive findings below.



Updated 28 September 2019

The service was well-led.

Details are in our well-led findings below.