The Care Quality Commission
  • Doctor
  • GP practice

Islington Central Medical Centre

Overall: Good read more about inspection ratings

28 Laycock Street, London, N1 1SW (020) 7359 0445

Provided and run by:
Islington Central Medical Centre

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Islington Central Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Islington Central Medical Centre, you can give feedback on this service.

10 March 2020

During an annual regulatory review

We reviewed the information available to us about Islington Central Medical Centre on 10 March 2020. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

4 December 2018

During a routine inspection

We carried out an announced comprehensive inspection at Islington Central Medical Centre (“the practice”) on 4 December 2018 as part of our inspection programme. At our previous inspection in April 2015, we rated the practice as good overall and in relation to the five key questions and six population groups.

We base our judgement of the quality of care at the practice on a combination of:

  • What we found when we inspected;
  • Information from our ongoing monitoring of data about services; and
  • Information from the practice, patients, the public and other organisations.

At this inspection, we have again rated the practice as good overall and good for all population groups.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Feedback from patients and stakeholders was consistently positive.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Whilst we found no breaches of regulations, the provider should:

  • Continue with efforts to encourage and improve take-up rates for childhood immunisations.
  • Continue to monitor the recent telephone system upgrade in to ensure increased patient access to the service.
  • Proceed with plans to implement an in-house system of appraisals for clinical staff.
  • Proceed with plans to obtain a supply of easy-read material relating to the service and healthcare issues.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

29 April 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection on 29 April 2015. Overall the practice is rated as good.

Please note that when referring to information throughout this report, for example any reference to the Quality and Outcomes Framework data, this relates to the most recent information available to the CQC at that time.

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
  • Risks to patients were assessed and well managed.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

However there were areas of practice where the provider needs to make improvements.

The provider should -

  • Continue with efforts to improve patients’ access to the service by monitoring telephone contact and the appointments system and publicise the availability of evening appointments.
  • Continue with efforts to increase the membership of the patient participation group for it to be more representative of the patient population.

Professor Steve Field

CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice