Archived: Teignmouth Medical Practice Also known as Den Crescent Surgery

Updated 4 October 2018

This report relates to the regulatory activities being carried out at Teignmouth Medical Practice which is situated in the coastal town of Teignmouth. Following a recent merger, Teignmouth Medical Practice is comprised of two sites. The main site is located at Den Crescent, Teignmouth, Devon TQ14 8BG and the branch site at Richmond House, 26 Brunswick Street, Teignmouth, Devon TQ14 8AF. We visited these sites during our inspection. The practice has a website which is located at www.tmp.gpsurgery.net.

The deprivation decile rating for this area is six (with one being the most deprived and 10 being the least deprived). The practice provides a primary medical service to approximately 9,500 patients of a diverse age group. The 2011 census data showed that majority of the local population identified themselves as being White British.

There is a team of three GP partners, three female and three males; the partners are supported by three salaried GPs. The whole-time equivalent is six. The GP team were supported by a practice manager, an office manager, a prescribing team leader, five practice nurses, one nurse practitioner, one pharmacist, three health care assistants, and additional administration staff.

Patients using the practice also have access to health visitors, counsellors, carer support workers, district nurses, and midwives and other health care professionals visited the practice on a regular basis.

The practice is open from 8.30am to 6pm Monday to Friday. Appointments are offered between those times. Extended hours are worked from 7.30am to 8.30am and from 6pm to 8pm on varying days at this practice and nearby practices in Teignmouth through local arrangements.

Outside of these times patients are directed to contact the out of hour’s service and the NHS 111 number. This is in line with local contract arrangements.

The practice offers a range of appointment types including face to face same day appointments, telephone consultations and advance appointments (eight weeks in advance) as well as online services such as repeat prescriptions.

Updated 4 October 2018

This practice is rated as Good overall. (Previous rating January 2016 – Good)

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Teignmouth Medical Practice on 4 September 2018 as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.
• The practice had successfully completed a merger with neighbouring practice, Richmond House Surgery, in the last 12 months. Staff reported that they felt supported by the new practice manager.
• The practice embraced innovation to improve patient care. For example, in using portable echocardiogram monitoring devices to detect irregular heartbeats and pulse rates which could aid diagnosis of heart conditions.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.

Updated 4 October 2018

Updated 4 October 2018

Updated 4 October 2018

Updated 4 October 2018

Updated 4 October 2018

Updated 4 October 2018