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The Dove Valley Practice Good

Inspection Summary

Overall summary & rating


Updated 19 December 2019

We carried out an inspection of this service due to the length of time since the last inspection. Following our review of the information available to us, including information provided by the practice, we focused our inspection on the following key questions: effective and well led

Because of the assurance received from our review of information we carried forward the ratings for the following key questions: safe, caring and responsive.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • Patients received effective care and treatment that met their needs.

  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Whilst we found no breaches of regulations, the provider should:

  • Continue with plans to implement safeguarding level two training for all staff.

We saw areas of outstanding practice:

  • The practice had recently introduced ‘doctorlink’. This is a digital application to connect patients to local NHS services, allowing them to check symptoms confidentially online, 24/7, and book face to face appointments with their own GP. The practice told us using this service improved patient access. Since the practice had introduced this service (October 2019), 900 patients had used the service and 12% of those patients had received self-help. The practice told us that the service had also increased appointment availability.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

Inspection areas



Updated 12 January 2017

The practice is rated as good for providing safe services.

  • The GPs had attended the appropriate level of child and adult safeguarding training.
  • The practice had employed a lead nurse. The lead nurse was responsible for implementing and monitoring systems to prevent the spread of infectious diseases. The practice had completed an infection prevention and control risk assessment on the 8 December 2015, implemented an action plan and responded to the issues found. Staff had last completed infection control training on 20 April 2016.
  • The practice had a cold chain protocol in place to ensure the maintenance of a safe temperature for vaccines.
  • Although the practice manager had reviewed the recruitment and selection policy it did not contain all the requirements set out in Schedule 3 of the Health and Social Care Act 2008,(Regulated Activities) Regulations 2014.



Updated 26 March 2015

The practice is rated as good for caring. Data showed that patients rated the practice higher than others for several aspects of care. Patients said they were treated with compassion, dignity and respect and they were involved in decisions about their care and treatment. Information to help patients understand the services available was easy to understand. We also saw that staff treated patients with kindness and respect, and maintained confidentiality.



Updated 26 March 2015

The practice is rated as good responsive. It reviewed the needs of its local population and engaged with the NHS Area Team and Clinical Commissioning Group (CCG) to secure improvements to services where these were identified. Patients said they found it easy to make an appointment and urgent appointments were available the same day.

The practice had good facilities and was well equipped to treat patients and meet their needs. Information about how to complain was available and easy to understand and evidence showed that the practice responded quickly to issues raised. Learning from complaints was shared with staff.

Checks on specific services

People with long term conditions


Families, children and young people


Working age people (including those recently retired and students)


People experiencing poor mental health (including people with dementia)


People whose circumstances may make them vulnerable