Archived: Crawcrook Medical Centre Also known as Medicus General Practice Limited

We carried out an announced comprehensive inspection at Crawcrook Medical Centre on 18 June 2019 because the provider had recently registered with CQC to deliver services from this location.

We based our judgement of the quality of care at this service on a combination of:

• what we found when we inspected
• information from our ongoing monitoring of data about services and
• information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

• The practice provided care in a way that kept patients safe and protected them from avoidable harm.
• Patients received effective care and treatment that met their needs.
• Staff dealt with patients with kindness and respect and involved them in decisions about their care.
• The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
• The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Whilst we found no breaches of regulations, the provider should:

• Take steps to ensure investigations into significant events are completed fully and the outcomes are clearly documented.
• Continue to re-establish relationships with patient participation group.
• Log prescription stationary when stock is taken for use.
• Add a step to the process for sharing safety alerts to show when action has been taken and by whom.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care