We carried out a review of the data available to us about Quality First Care Services on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Quality First Care Services, you can give feedback on this service.
Quality First Care Services is a domiciliary care agency providing personal care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of inspection, 26 people were receiving a regulated service.
People’s experience of using this service and what we found
People told us staff were exceptionally kind and caring. People said staff, including the registered manager, had exceeded their expectations of a care service. People and relatives had exceptionally high levels of trust in staff which had an extremely positive impact on their wellbeing. People, relatives and health professionals described staff as “outstanding,” “brilliant” and “superb.” Staff supported people to remain independent and promoted their dignity. People's privacy was respected and their personal information was kept securely.
People told us they felt safe. Medicines were managed effectively. Staff understood their responsibilities about keeping people safe. Risks were identified and managed well. Incidents and accidents were monitored to inform practice and make improvements to the service. Staff understood their responsibilities to prevent the spread of infection whilst working in and between people's homes.
Staff had completed training in key areas and were supported to carry out their roles. People had confidence in staff and were content with the care they received. People were supported to access health services if needed. People's dietary needs were assessed and, where required, people were supported with their meals. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
People's care plans were up to date about their individual needs and preferences. People received support that met their needs. People and their relatives knew how to complain, although none we spoke with had any complaints.
The service was managed by a registered manager who had a clear vision about the quality of care they wanted to provide. Staff were aware of their roles and responsibilities. There were a number of quality assurance systems in place to monitor the quality and safety of the service. There was a focus on continuous improvement.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This is the first inspection of this agency which registered with CQC on 1 August 2018.
Why we inspected
This was a planned inspection based on the date the agency first registered with CQC.