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Inspection carried out on 11 December 2019

During a routine inspection

About the service

The Phoenix is a care home providing personal care and accommodation for up to six

people, some of who may be living with learning disabilities and autism. At the time of the inspection four

people were living at the service.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People and staff told us they felt the service was safe. There were effective systems and processes designed to protect people from abuse. Accidents and incidents were recorded and monitored so that further risk could be reduced. Risks associated with people’s care had been identified and managed. Appropriate checks had been sought prior to employment, so that so far as possible only staff with the right skills and characteristics were employed. There was enough staff to meet people’s needs. Risk of infection for people were effectively managed and reduced.

People’s needs were assessed prior to admission. Staff received an induction and on-going training. Staff supported people to maintain a balanced diet. Staff worked with other agencies to provide timely care for people. The premises were fit for purpose. People’s capacity to make decisions had been assessed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

Staff interacted positively with people. People’s privacy and dignity was protected. People were treated with kindness.

People had person-centred care plans in place. People were encouraged to communicate in a variety of ways. Information was accessible to people. People were supported to join in leisure activities. Complaints and concerns were recorded and acted upon. Some people had end of life care plans in place.

The service was open and inclusive. There was systems and processes to effectively monitor quality. The registered provider was committed to improve quality assurance. People and staff were encouraged to share their feedback. The service worked with other agencies to enable good outcomes for people.

People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

This service was registered with us on 14 November 2018 and this is their first inspection.

Why we inspected

This was a planned inspection as per our inspection programme.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.