• Doctor
  • GP practice

Westbourne Medical Centre

Overall: Good read more about inspection ratings

Milburn Road, Westbourne, Bournemouth, Dorset, BH4 9HJ (01202) 752550

Provided and run by:
Westbourne Medical Centre

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Westbourne Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Westbourne Medical Centre, you can give feedback on this service.

1 April 2020

During an annual regulatory review

We reviewed the information available to us about Westbourne Medical Centre on 1 April 2020. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

27 March 2019

During a routine inspection

We carried out an announced comprehensive inspection at Westbourne Medical Centre on 27 March 2019 as part of our inspection programme.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and for each domain.

The practice is rated as good for all population groups with the exception of long-term conditions, this was due to shortfalls regarding quality data.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Whilst we found no breaches of regulations, the provider should:

  • Review arrangements to improve the uptake of long-term condition reviews across all disease registers.

  • Continue to review arrangements to be assured that all staff have received an appraisal within the last 12 months.

  • Continue to review uptake of cervical screening.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

6 May 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Westbourne Medical Centre on 6 May 2015. Overall the practice is rated as good.

Specifically, we found the practice to be good for providing effective, well-led, safe, caring and responsive services.

It was also good for providing services for older people, people with long term conditions, families children and young people, working age people (including those recently retired and students), people whose circumstances may make them vulnerable and people experiencing poor mental health (including people with dementia).

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance.
  • Staff had received training appropriate to their roles and any further training needs had been identified and planned.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by the management team.
  • The practice proactively sought feedback from staff and patients, which it acted on.
  • The practice had, where appropriate, given homeless patients a copy of their summary care record which they could share with any other GP they visited whilst travelling.

However there were areas of practice where the provider needs to make improvements

Importantly the provider should:

  • Ensure staff have completed training in the Mental Capacity Act 2005.
  • Ensure that details of the practice’s chaperone policy are prominently displayed.
  • Take due care and attention to not sharing information inappropriately. There should be a risk assessment in place in relation to the access to patient records.
  • Review the risk assessment to determine which staff require a Disclosure and Barring Service check (DBS) in line with up to date guidance, which requires all clinical staff (including healthcare assistants) to have a DBS check.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

3 June 2014

During a routine inspection

Westbourne Medical Centre is situated in an urban location at Milburn Road, Westbourne, Bournemouth, BH4 9HJ.

During our inspection we spoke with six patients, one nurse practitioner, two healthcare technicians, three GPs and two practice nurses.

The practice served a population of which the majority considered themselves to be White British. There are a high proportion of patients aged 65 years or older.

The practice also offered a service for 15 care homes in their practice area and a care home for people with learning disabilities.

3 June 2014

During an inspection of this service