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South Lambeth Road Practice Good


Review carried out on 17 August 2019

During an annual regulatory review

We reviewed the information available to us about South Lambeth Road Practice on 17 August 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

Inspection carried out on 14 July 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at South Lambeth Road Practice on 14 July 2017. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvement are:

  • Consider implementing a regular meeting for reception staff.

  • Review the cleaning schedule to ensure all areas of the practice are cleaned to the required standards..

  • Ensure that there is trained fire marshall in place at the practice.

  • Consider making fuller minutes of meetings so that the details of discussions and decisions made are more accessible.

  • Consider putting a hearing loop in place in the practice.

  • Ensure that formal complaints are always responded to in writing, with details of an appeals process if the patien does not agree with the outcome.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice