16 October 2013
During a routine inspection
We spoke with three GPs, the practice manager and two reception staff. They all said they received sufficient training to undertake their roles. They all felt well supported in their roles through supervision, informal mentoring, regular practice meetings and annual appraisal.
We found that the practice had policies and procedures in place to safeguard children and vulnerable adults and that staff were aware of their roles and responsibilities in relation to this. This meant that patients who used the service were protected from the risk of abuse.
The practice regularly sought the views of patients through surveys and the PPG. Their views were used to improve the service. We saw that learning took place from significant events and that the findings from national and local audits were implemented. This meant the practice had an effective system to monitor the quality of service that patients received.