Balmore Park Surgery

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support.

The practice waiting area and the practice website provided a wide range of health information for patients.

Staff focussed on identifying risks to people’s health, including those in the last 12 months of their lives and those with caring responsibilities. Staff supported national priorities and initiatives to improve population health, including stopping smoking and tackling obesity.

The practice was a veteran friendly practise and had access to a social prescriber employed through the primary care network (PCN) supporting patients with a range of non-clinical needs. The provider had undertaken proactive work in response to historically high number of ambulance call outs involving practice patients. Through targeted interventions and closer engagement with patients at high risk of emergency service use, the practise had reduced avoidable ambulance attendances and supported patients in accessing the most appropriate care.

The practice supported a community wellness outreach programme aimed at engaging patients from demographic groups who were less likely to attend routine health checks. The programme sought to improve access to preventive healthcare services and encourage earlier identification and management of health needs.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive, consistent and met the expectations of people themselves.

The service met national targets for the uptake of childhood immunisations.

The practice participated in regular safeguarding and palliative care multidisciplinary meetings held every two months and attended by relevant healthcare professionals and partner agencies. These meetings facilitated coordinated care planning and effective information sharing for vulnerable patients and those receiving end of life care.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.