The Care Quality Commission
  • Doctor
  • GP practice

Tower House Surgery

Overall: Good read more about inspection ratings

Rink Road, Ryde, Isle of Wight, PO33 1LP (01983) 817200

Provided and run by:
Tower House Surgery

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Tower House Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Tower House Surgery, you can give feedback on this service.

18 October 2019

During an annual regulatory review

We reviewed the information available to us about Tower House Surgery on 18 October 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

09may2018

During a routine inspection

This practice is rated as Good overall. (Previous inspection March 2016 – Good)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? –Good

We carried out an announced comprehensive at Tower House Surgery on 9 May 2018. This inspection was carried out as part of our inspection programme.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Patients found the appointment system easy to use and reported that they could access care when they needed it.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

9 March 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Tower House Surgery on 9 March 2016. Overall the practice is rated as good. The practice has been rated as outstanding for the responsive domain.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the Duty of Candour.
  • The practice was working with the Wessex Academic Health Science Network to encourage all GP practices to become dementia friendly.
  • One of the GPs at Tower House was the GP Isle of Wight clinical commissioning group lead for older persons and dementia.

We saw areas of outstanding practice:

  • The practice had been innovative and proactive to support older people and also people with dementia. The practice had hosted, with Isle of Wight Age UK, an age friendly community steering group in November 2015 and as a result the practice was working to be the first age friendly practice on the Isle of Wight. Also the practice Patient Participation Group feedback was shaping the implementation of a collaborative project with two other Ryde practices. The project means the practice now offer seated strength and balance classes for older people with marked frailty.
  • The practice was the first practice on the Isle of Wight to adopt a scheme known as ISPACE. Which is designed to improve the patient experience through delivery of a set of improvements in care planning, communications and awareness of dementia for staff in primary care settings.

The areas where the provider should make improvement are:

  • Policies should be updated with details of the new practice manager.
  • Seating in the patients waiting area should be repaired if damaged and ripped.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

14 November 2013

During a routine inspection

We spoke with 20 patients who were attending the surgery during our inspection and a representative of the patient participation group. We also spoke with two of the seven GP partners, practice manager, practice nurses, and five administrative staff. All patients were extremely happy with the service they received from the surgery and the staff. They told us they could always get an appointment when they needed one although this may not always be with their own GP. Patients said there was adequate time at each consultation and diagnosis and treatment options were fully discussed and explained to them. One patient said 'I am always able to ask questions if I don't quite understand what the doctor is saying'.

All patients said they were treated appropriately and with dignity and respect. Patients were protected against the risks of receiving care or treatment which was inappropriate or unsafe and were cared for by suitably qualified, skilled and supported staff. There were arrangements in place for staff to be able to recognise and report safeguarding children and vulnerable adults concerns to the relevant authorities. Patients were protected from the risk of infection because appropriate guidance and procedures were followed.

The provider had effective systems in place to identify, assess and manage risks to the health, safety and welfare of patients using the service and others. Patient's views were sought as part of the process to monitor the quality of the service provided.