The Care Quality Commission
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Archived: Beddington Medical Centre

Overall: Good read more about inspection ratings

172 Croydon Road, Beddington, Croydon, Surrey, CR0 4PG (020) 8688 8486

Provided and run by:
Beddington Medical Centre

All Inspections

15 January 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Beddington Medical Centre on 15 January 2015. Overall the practice is rated as good.

Specifically, we found the practice to be good for providing safe, effective, caring, responsive and well-led services. It was also good for providing services for the six population groups we report on.

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
  • Risks to patients were assessed and well managed, including those relating to recruitment, medicines management and infection control.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance.
  • Staff had received training appropriate to their roles and any further training needs had been identified and planned.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

However there was an area of practice where the provider needs to make improvements.

Importantly, the provider must :

  • clarify its policies in relation to Disclosure and Baring Service (DBS) checks, and include these in its recruitment policy.
  • ensure DBS checks are undertaken for all staff who undertake chaperone duties at the practice.

In addition, the provider should

  • Ensure an automated external defibrillator (AED) is available, or have on record a risk assessment if a decision is made to not have an AED on-site.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

7 January 2014

During a routine inspection

On the day of our inspection we were able to speak with one of the people using the service. We also gathered evidence of people's experiences of the service by reviewing recent patient surveys. We looked at both the practice survey and the national GP patient survey and found most people that responded were satisfied with the service. Some of the comments we saw included; 'generally quite good' and 'very friendly and helpful and always willing to see me at short notice if possible.'

During our inspection we spoke with the registered manager, who was also the practice GP, and the GP partner. We also met with the practice manager and reception staff.

From the records we looked at we saw people received appropriate information and staff involved them in discussions about their care and treatment options. Staff carried out regular healthcare and medical checks to review people's ongoing healthcare and medical needs.

The practice had procedures in place for staff to report any concerns they had about the welfare and wellbeing of adults and children using the service. Practice staff had received training and information about how to protect children and vulnerable adults if they suspected they were at risk of abuse, harm or neglect.

During our inspection we observed the practice was clean and tidy. There were appropriate policies and procedures in place to prevent and control the risks of cross infection.

People were asked for their views and experiences about using the service and this had been used to make changes and improvements that people wanted. Practice staff undertook audits to monitor and review the quality and safety of the care and treatment provided to people using the service.