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Reports


Review carried out on 9 September 2021

During a monthly review of our data

We carried out a review of the data available to us about Orchard Surgery on 9 September 2021. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Orchard Surgery, you can give feedback on this service.

Review carried out on 2 October 2019

During an annual regulatory review

We reviewed the information available to us about Orchard Surgery on 2 October 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

Inspection carried out on 22 March 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Orchard Surgery on 22 March 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.

  • Risks to patients were assessed and well managed.

  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.

  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.

  • Information about services and how to complain was available and easy to understand.

  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.

  • The practice had good facilities and was well equipped to treat patients and meet their needs.

  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

  • The provider was aware of and complied with the requirements of the Duty of Candour.

We saw two areas of outstanding practice:

  • The practice had been recognised as finalists in the National Health Service Journal Efficiency Awards for their work in piloting the South Norfolk Integrated Care Organisation. The benefit of the Integrated Care Organisation is that care is closer to home for patients, with GPs at the centre of care management.

  • The practice was involved with local and national research studies, and was recognised within the top 10 practices in the county for their high level of research activity. A sample of the research studies the practice engaged with included the prevention of diabetes, the effect of stress on parents and children, and bowel screening participation.

The areas where the provider should make improvement are:

  • Ensure that all staff receive timely appraisals.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice