Camli Care Ltd

Camli Care Ltd is a home care agency providing personal care to people living in their own home. At the time of the inspection they were supporting 72 people. The service provides support to adults who may be living with dementia or a physical disability.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received their care at the time they wished, and staff had the time to get to know people well. People saw the same staff consistently to enable them to build relationships. The provider work with people and their families to ensure the support provided met their needs and kept people safe.

Staff had received the training needed to provide safe care for people and the provider encouraged and supported staff to grow in their roles.

Risks to people were identified and action taken to keep people safe. Staff wore protective equipment to control the spread of infection and medicines were safely managed.

The provider worked to ensure the service was available to people at a reasonable cost and provided a safe space for people who used the service and staff with protected characteristics.

The provider has systems in place to monitor the quality of care provided and included the views of people using in the service to drive improvements.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 8 August 2019).

Why we inspected

The inspection was prompted in part due to concerns received about the overall management of the service and the safely of the service. A decision was made for us to inspect and examine those risks. As a result, we undertook a focused inspection to review the key questions of safe and well-led only. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has remained good based on the findings of this inspection.

We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe and well-led sections of this full report.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

Camli Care Ltd is a domiciliary care service that provides personal care and support to people living in their own homes around North Hykeham, Doddington Park, Thorpe on Park and Skellingthorpe, Lincoln.

Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

The provider had policies and procedures in place about how to protect people from harm and abuse. Training was provided about this to staff. Safeguarding issues were reported to help protect people.

People’s needs had been assessed and risks to their health and wellbeing were recorded and monitored. Risks in people’s home environment were monitored to maintain the safety of all parties.

Staff received appropriate induction, training and support and applied learning effectively in line with best practice. People were supported to maintain their dietary needs.

People’s care records were person-centred and informed staff about the care they needed to receive. People’s care was reviewed regularly and as people’s needs changed to make sure their needs were met.

People had their capacity assessed and were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff supported people with kindness and compassion. Information was provided to people in a format that met their needs in line with the Accessible Information Standards.

People were supported by staff to maintain and develop their independence, where possible. Staff worked with health and social care professionals to maintain people’s health and wellbeing.

The provider had a complaints policy in place. This was provided to people in a format that met their needs. Issues raised were investigated and people were made aware of the outcome. This information was used to improve the service. End of life care was provided for people and staff were supported by relevant health care professionals to ensure people remained comfortable and pain free.

Quality assurance checks, audits and spot checks of the staff’s practice were undertaken. Action plans were created when shortfalls were found. Quality monitoring checks continued to be reviewed to make sure they were robust as the service developed. Data security was maintained.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 16 August 2018 and this was the first inspection.

Why we inspected

This was a planned inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.