• Doctor
  • GP practice

Dr Cartwright & Mahfouz Also known as Keelinge House Surgery

Overall: Good read more about inspection ratings

Keelinge House Surgery, 176 Stourbridge Road, Holly Hall, Dudley, West Midlands, DY1 2ER (01384) 77194

Provided and run by:
Dr Cartwright & Mahfouz

Latest inspection summary

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Background to this inspection

Updated 21 January 2019

Drs Cartwright & Mahfouz is located in Dudley, West Midlands and delivers regulated activities from Keelinge House Surgery only.

The practice is registered with the Care Quality Commission (CQC) as a partnership provider and holds a General Medical Services (GMS) contract with NHS England and provides a number of enhanced services to include minor surgery. A GMS contract is a contract between NHS England and general practices for delivering general medical services and is the commonest form of GP contract. The practice is part of the NHS Dudley Clinical Commissioning Group (CCG).

The practice treats patients of all ages and provides a range of medical services. There are approximately 6,500 registered patients at the practice. The practice local area is one of high deprivation when compared with the local and national averages; which could mean an increased demand on GP services. The practice has a higher percentage of younger patients when compared to the local and national averages. For example; 26% of patients at the practice are aged under 18 compared to the CCG average of 20% and the national average of 21%. The practice has 55% of patients with a long-standing health condition which is in line with local and national averages.

The practice is owned and managed by two GP partners (one male, one female) who are supported by two salaried GPs, two physician’s associates, two practice nurses, a healthcare assistant, an administration team and a management team. Opening hours are between 8am and 6.30pm Monday to Friday. Extended hours appointments with a GP or nurse are available on a Saturday morning between 8.30am to 11.30am.

The practice is a training practice and currently has year one and year two medical student trainee doctors. There is a plan to reintroduce GP registrars following the completion of training by one of the salaried GPs. The practice is registered with Birmingham University Medical School and has a long-established history of training doctors, many of whom have continued to work at the practice. The practice has also worked with Wolverhampton University and Birmingham University to train Physician’s Associates.

Additional information about the practice is available on their website:

Overall inspection

Good

Updated 21 January 2019

We carried out an announced comprehensive inspection at Drs Cartwright & Mahfouz on 20 November 2017. Overall the practice was rated as good with requires improvement for providing safe services. The full comprehensive report on the November 2017 inspection can be found by selecting the ‘all reports’ link for Drs Cartwright & Mahfouz on our website at .

This inspection was a desk-based review carried out on 10 December 2018 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 20 November 2017. This report covers our findings in relation to those requirements and additional improvements made since our last inspection.

Overall the practice remains rated as good.

Our key findings were as follows:

  • The practice had strengthened its recruitment procedures to include Disclosure and Barring Service (DBS) checks a physical and mental health assessment for all staff.
  • Environmental risks had been formally assessed and monitored.
  • The practice had redefined roles and responsibilities within the management structure.
  • An action plan had been produced to explore how ongoing improvement work could be used to address patient feedback

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice