Updated 7 April 2026
Date of Assessment: 26 June 2026 to 2 July 2026. Lockwood Surgery located at Meltham Road, Lockwood, Huddersfield, HD1 3XH and is a GP practice delivering services to approximately 4,200 people under a contract held with NHS England. The provider is registered with the Care Quality Commission (CQC) to deliver the regulated activities; Diagnostic and screening procedure, Maternity and Midwifery services, Family Planning, Surgical procedures and Treatment of disease, disorder or Injury.
According to the latest available data, the ethnic make-up of the practice area is 61.4% White, 26.8% Asian, 4.2 % Mixed, 4.7% black, 2.9% other. Information published by the Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the second decile (2 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the Practice, the context the Practice was working within and how this impacted Practice delivery.
The practice had a positive learning culture and staff felt able to raise concerns and report incidents. Safeguarding arrangements were effective and staff understood how to identify and manage risks. Systems were in place to support safe care, including the management of referrals, medicines, infection prevention and control and medical emergencies. The practice had sufficient numbers of appropriately trained staff. Some areas requiring improvement were identified, including the management of a summarising backlog, oversight of emergency equipment checks and some infection prevention and control issues (IPC).
Patients' needs were assessed and reviewed to support effective care and treatment. Staff used information about patients’ health, wellbeing and communication needs to tailor care and support informed decision making. Care was generally delivered in line with current evidence-based guidance, with staff supported through training, clinical meetings and professional development. The practice worked collaboratively with other healthcare providers to support continuity of care and positive outcomes. However, some patient experience measures were below local and national averages, and the practice identified areas for improvement in health outcomes. An issue relating to asthma follow ups had also been identified and addressed.
Patients were treated with kindness, compassion and respect. Staff protected patients' privacy and dignity and took account of their individual needs, preferences, cultural backgrounds and communication requirements. Patients were supported to make informed choices about their care and treatment, and staff demonstrated a person-centred approach when responding to patients’ needs. Staff felt supported and valued within their roles.
Patients were involved in decisions about their care and understood options around choosing to withdraw or not receive care. Treatment was provided with information in formats that met their individual needs. The practice offered a range of ways to access services and made reasonable adjustments for patients who experienced barriers to care. The practice worked with partner organisations and local communities to support continuity of care and reduce inequalities.
Leaders and staff shared a vision focused on delivering high quality, person-centred care and understanding the needs of the local community. Leaders were visible, knowledgeable and supportive. Governance arrangements were effective and supported the delivery of safe and sustainable care through regular monitoring of risk, performance and outcomes. A culture of continuous learning and improvement was evident, although a need to further reinforce staff awareness of Duty of Candour principles had been identified.