Whitmore Reans Health Practice Also known as DrSKVij&Partners

Updated 12 April 2018

Whitmore Reans Health Practice is registered to provide medical services over three sites within the Wolverhampton area. The main practice is based at Whitmore Reans Health Centre a purpose built health centre. The branches are located at, Pendeford Health Centre and Ednam Road Surgery. For this inspection a visit was made to the main practice.

The practice has a General Medical Services contract with NHS England to provide medical services to approximately 13,170 patients over the three sites. It provides Directed Enhanced Services, such as childhood vaccinations and immunisations and extended hours. The practice and branches are located in one of the most deprived areas of Wolverhampton. People living in more deprived areas tend to have a greater need for health services. The practice has a higher than average population of patients from South East Asia, the Middle East and East Europe.

The practice team consists of two GP partners and one salaried GP, two male and one female. All the GPs each work nine to ten sessions per week. The GPs are currently supported by two advanced nurse practitioners, three practice nurses and a healthcare assistant. Clinical staff are supported by three practice managers, a property manager and 19 administration / receptionist staff. In total there are 32 staff employed either full or part time hours to meet the needs of patients across the three sites. The practice has four long term locum GPs who work on a sessional basis to support the clinicians and meet the needs of patients at the practice.

The main practice and branches are open between the following times:

• Whitmore Reans Health Centre – Main Practice

  Open between 8.30am and 1.30pm Monday to Friday, Monday 3pm to 7.30pm, Tuesday 3pm to 7pm and Wednesday to Friday from 3pm to 6.30pm.

• Pendeford Health Centre – Branch Practice

  Open Monday to Friday from 8.30am to 1pm and 2pm to 6pm on Monday, Tuesday, Wednesday and Friday. The practice is closed on Thursday afternoon.

• Ednam Road – Branch Practice

  Open between 8.30am and 6.30pm on Monday, Tuesday, Thursday and Friday and 8.30am to 7.30pm on Wednesday.

This practice does not provide an out-of-hours service to its patients but has alternative arrangements for patients to be seen when the practice is closed. Patients are directed to the out of hours service provided by Vocare via the NHS 111 service.

For further information please visit the practice website at www.drvijandpartners.nhs.uk

Updated 12 April 2018

We previously carried out an announced comprehensive inspection at Whitmore Reans Health Practice on 10 October 2016 as part of our regulatory functions. The service was rated as requires improvement overall. The practice was rated as requires improvement for providing safe and well led services. You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Whitmore Reans Health Practice on our website at www.cqc.org.uk.

An announced focused inspection at Whitmore Reans Health Practice was carried out on 7 August 2017. We found improvements had been made and the overall rating for the service was good with requires improvement in providing well led services. You can read the follow up inspection report from our last comprehensive inspection, by selecting the 'all reports' link for Whitmore Reans Health Practice on our website at www.cqc.org.uk.

The registered persons had not ensured there was proper and safe management of medicines. In particular:

• Effective systems were not embedded to demonstrate that all medicine and device safety alerts were appropriately managed.
• Policies and procedures did not contain information that was specific to the operation of the practice.
• Systems were not in place to monitor trends identified in significant events.

This inspection was an announced focused inspection carried out on 27 February 2018 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified at our previous inspection on 7 August 2017.

Overall the practice is now rated as Good.

Our key findings were as follows:

• Effective systems were in place to demonstrate that all medicine safety and device alerts were appropriately managed.
• Policies and procedures had been reviewed to ensure that they contained information that was specific to the operation of the practice. It was not evident that clinical staff were involved in the reviews to ensure the policies and procedures reflected current clinical guidance where appropriate.
• Systems had been put in place to monitor and act on trends identified in significant events.

The areas where the provider should make improvements:

• Continue to update practice policies and procedures with the support of clinical staff where appropriate.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Updated 12 April 2018

Updated 12 April 2018

Updated 12 April 2018

Updated 12 April 2018

Updated 12 April 2018

Updated 12 April 2018