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Inspection Summary


Overall summary & rating

Good

Updated 14 August 2019

Heathcotes Flanshaw is a residential care home providing personal care and accommodation to five people with learning disabilities and/or on the autism spectrum under the age of 65 years at the time of the inspection. The service can support up to six people in one building.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People looked happy and were cared for by knowledgeable and caring staff. All staff could recognise possible signs of abuse and knew how to report such concerns. We observed and heard many positive interactions between people living in the home and staff.

Risks were managed well, with a focus on positive risk taking and people with complex behaviours accessed the community on a daily basis. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Medication and infection control practice was well managed, and the registered manager ensured detailed reflection of all incidents in conjunction with people and staff. Any learning was quickly implemented. Staff were supported with regular supervision and plentiful training.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence. Staffing levels ensured people were able to undertake their activities while keeping people safe.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent. Staff and documentation were person-centred, and everything undertaken in the service was in the best interests of the people living there.

There were strong links with other services to ensure people were receiving the best possible support. People had been encouraged to personalise their environment including a beautiful sensory garden which had been recognised and praised by the provider.

Governance was robust and the registered manager and provider ensured they continually sought to improve the service offered and the quality of life for people living in it.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 23/7/2018 and this is the first inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 14 August 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 14 August 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 14 August 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 14 August 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 14 August 2019

The service was well-led.

Details are in our well-led findings below.