The Care Quality Commission
  • Doctor
  • GP practice

Heaton Mersey Medical Practice

Overall: Good read more about inspection ratings

460 Didsbury Road, Heaton Mersey, Stockport, Greater Manchester, SK4 3BT (0161) 426 9400

Provided and run by:
Heaton Mersey Medical Practice

All Inspections

During an assessment under our new approach

Date of Assessment: Monday 20 April 2026. Heaton Mersey Medical Practice is a GP practice and delivers services to approximately 8542 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is approximately 79% White, 14% Asian, 3% Mixed, 1% Black and 3% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 9 decile (9 of 10). The lower the decile, the more deprived the service population is relative to others.

This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.

5 December 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Heaton Mersey Medical Practice on 5 December. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • The practice was clean and had good facilities including disabled access, translation services and a hearing loop. However, there was no car park for patients.
  • There were systems in place to mitigate safety risks including analysing significant events and safeguarding.
  • The practice was aware of and had systems in place to ensure compliance with the requirements of the duty of candour. (The duty of candour is a set of specific legal requirements that providers of services must follow when things go wrong with care and treatment).
  • Patients’ needs were assessed and care was planned and delivered in line with current legislation.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available. The practice sought patient views about improvements that could be made to the service; including having a virtual patient participation group (PPG) and acted, where possible, on feedback.
  • Staff worked well together as a team and all felt valued and supported to carry out their roles.

There were elements of outstanding practice:-

  • The practice had developed a new patient questionnaire to take into account the needs of asylum seekers to screen for any communicable diseases, vaccination status and any safeguarding issues.
  • The practice liaised with Age UK to send out questionnaires to patients to identify any additional support required.
  • Staff had access to a freedom to speak up guardian if they had any concerns about the practice.

However. the practice should:

  • Update the Health and Safety poster for staff to include contacts for local health and safety representatives.
  • Monitor the contents of the first aid kit for expiry dates and remove any outdated items.
  • Extend the documentation of audits to show standards and actions taken to demonstrate quality improvement.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice