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Inspection carried out on 24 July 2019

During a routine inspection

About the service

YourLife (Didcot) is a service which provides personal care and support to older people in their own homes. All of the people supported live in the same complex. The care service is based on site, as part of an assisted living environment. At the time of the inspection, five people used the service and they were referred to as 'homeowners'. This was the first inspection of the service.

People’s experience of using this service and what we found

People told us they felt safe with staff. There was a sufficient number of staff who had been recruited safely. People received their medicines safely and as prescribed. Risks to people's well-being were assessed, recorded and updated when people's circumstances changed. Staff ensured any lessons learnt were reflected to improve the service delivery.

People received support that met their needs and was in line with care plans and good practice. People were supported by staff who had the right skills and knowledge to fulfil their roles effectively. Staff told us they were well supported by the management team. People were supported to meet their nutritional needs and maintain an enjoyable and healthy diet.

People were supported to have maximum choice and control of their lives and staff provided them with care in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.

People told us they received caring and kind support. Staff respected people’s dignity, privacy and confidentiality, and promoted their independence.

People and their relatives told us they knew how to complain. People were provided with their own copies of complaints policy. People were provided with access to assistive technologies.

The service was run by the registered manager who was supported by a team of committed staff. The provider's quality assurance processes were effective and there was a focus on continuous improvement. Where an area for improvement had been identified, a prompt action was taken to address it.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 06/08/2018 and this is the first inspection.

Why we inspected

This was a planned, routine inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.