1st October 2014
During a routine inspection
Letter from the Chief Inspector of General Practice
This is the report of findings from our inspection of Drs Hegde and Jude’s Practice. Drs Hegde and Jude’s Practice is registered with the Care Quality Commission to provide primary care services.
We undertook a planned, comprehensive inspection on 1 October 2014 at the practice location in the Riverside Centre for Health and we also visited the branch location at the Picton Neighbourhood Health and Children's Centre. We spoke with patients, staff and the practice management team.
The practice was rated as Good. An effective, responsive and well- led service was provided that met the needs of the population it served.
Our key findings were as follows:
- There were systems in place to protect patients from avoidable harm, such as from the risks associated with medicines and cross infection.
- Patients care needs were assessed and care and treatment was being considered in line with best practice national guidelines. Staff were proactive in promoting good health and referrals were made to other agencies to ensure patients received the treatments they needed.
- Feedback from patients showed they were overall happy with the care given by all staff. They felt listened to, treated with dignity and respect and had confidence in the GPs and nurses.
- The practice planned its services to meet the differing needs of patients. The appointment system in place allowed good access to the service.
- The practice had a clear vision and set of values which were understood by staff and publicised for patients. There was a clear leadership structure in place. Quality and performance were monitored, risks were identified and managed.
The provider should:
- Consider carrying out regular infection control audits.
- Consider having the same range of medication available to be used in an emergency at both surgeries.
- Consider responding to the actions arising from all significant events in a timely manner.
- Consider carrying out drills to test out the accessibility of emergency equipment and staff response times.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice