The Care Quality Commission
  • Doctor
  • GP practice

Mulberry Street Medical Practice Also known as Pudsey Health Centre

Overall: Good read more about inspection ratings

Pudsey Health Centre, 18 Mulberry Street, Pudsey, West Yorkshire, LS28 7XP (0113) 257 0711

Provided and run by:
Mulberry Street Medical Practice

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Mulberry Street Medical Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Mulberry Street Medical Practice, you can give feedback on this service.

21 June 2019

During an annual regulatory review

We reviewed the information available to us about Mulberry Street Medical Practice on 21 June 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

12 July 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Ross and Partners (Pudsey Health Centre) 12 July 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a GP, although not necessarily the GP of their choice. Urgent appointments were available to pre-book or on the same day. Each day one GP on call was able to accommodate urgent and unexpected patient need, and to offer non urgent same day appointments.
  • The practice had facilities which were appropriate to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management and the practice manager. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

We identified one area of outstanding practice:

  • The practice had developed a ‘dementia care pack’ for patients diagnosed with dementia. This provided information relating to national and local support services for patients and their families and carers; as well as helpful information relating to the medical and social features of dementia.

There are areas where the provider should make improvement. The practice should:

  • Develop a system to update patient records following all multidisciplinary meetings. During the inspection the practice told us they had plans in place to carry this out.

  • Consider means of masking patient:clinician conversations being overheard from one of the clinical rooms.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice