Beacon View Medical Centre

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We looked for evidence the provider met people’s needs, and staff treated people equally and without discrimination. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The provider made sure people could access the care, support and treatment they needed when they needed it.

The provider performed better than the national average in the results of the 2026 National GP Patient Survey. This showed people could access the service in a way that suited their needs, including by telephone, in person and through the practice website. For example, 85% of respondents described their overall experience of contacting the practice as good, compared with a national average of 73%. In addition, 80% of respondents found it easy to contact the practice by telephone compared with 57% nationally, and 78% found it easy to contact the practice using the website compared with 58% nationally.

The practice had considered the accessibility needs of people using the service. Treatment rooms were located on the ground floor and wide doorways supported access for wheelchair users. A handrail was available in the car park and the reception area included a lowered desk to support people using wheelchairs. The entrance door was fitted with a doorbell to enable people to request assistance when accessing the practice, and a hearing loop was available to support people with hearing impairments.

Staff made reasonable adjustments to support people to access care. Adjustments were tailored to individual patient needs and included offering flexible appointment arrangements for people who found the standard practice environment challenging. Staff arranged appointments during quieter lunchtime periods, met patients at their car where required, supported access via an alternative entrance and reduced sensory stimulation by turning off lights when appropriate.

The practice website included a language translation function offering access to information in a wide range of languages. Information was available to help people access interpreter and translation services, including British Sign Language (BSL) support. The website also included accessibility options, enabling people to adjust features such as text size and dyslexia-friendly viewing settings.

Staff and leaders actively listened to information about people who were most likely to experience inequality in experience or outcomes. They tailored their care, support and treatment in response to this.

Staff treated people equally and without discrimination. Leaders worked to reduce barriers to accessing care and support and considered the needs of different groups within the practice population. The practice was a SAFE Surgery and Armed Forces Veteran Friendly accredited practice. These accreditations demonstrate a commitment to reducing barriers to healthcare access and ensuring the needs of military veterans are recognised and supported.

Staff followed processes to ensure people could register with the practice, including people who may experience barriers to accessing healthcare services, in line with the practice's SAFE Surgery commitment.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.