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Reports


Review carried out on 9 September 2021

During a monthly review of our data

We carried out a review of the data available to us about Mill Bank on 9 September 2021. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Mill Bank, you can give feedback on this service.

Review carried out on 8 August 2019

During an annual regulatory review

We reviewed the information available to us about Mill Bank on 8 August 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

Inspection carried out on 27 June 2017

During a routine inspection

Letter from the Chief Inspector of General Practice

We previously carried out an announced comprehensive inspection at Mill Bank Surgery on 17 May 2016. The overall rating for the practice was as ‘Good’ with requires improvement in providing a well led service. The full comprehensive report on the 17 May 2016 inspection can be found by selecting the ‘all reports’ link for Mill Bank Surgery on our website at www.cqc.org.uk.

This inspection was an announced focused inspection carried out on 27 June 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breach in regulation identified in our previous inspection on 17 May 2016. This report covers our findings in relation to those requirements.

Overall the practice is rated as Good.

Our key findings were as follows:

  • The provider demonstrated that they shared information about serious incidents, with other relevant individuals or bodies without delay.

  • The practice had developed their significant event reporting process and ensured all incidents were recorded, reported and audited to maximise learning.

  • Nurse appraisals were carried out by GPs.

  • Patient paper record storage had been risk assessed and a locked area within the building was in the process of being developed.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Inspection carried out on 17 May 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Mill Bank Surgery on 17 May 2016. Overall, the practice is rated as Good.

Our key findings across all the areas we inspected were as follows:

  • There was a system in place for reporting and recording significant events and opportunities for learning.

  • Risks to patients were assessed and managed.

  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance.

  • Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment. They felt supported and were provided with opportunities for career development.

  • Results from the national GP patient survey showed patients responded positively to questions about their involvement in planning and making decisions about their care and treatment.

  • Patients said they were treated with compassion, dignity and respect.

  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.

  • Patients said they found it easy to make an appointment, with urgent appointments available the same day. A few patients shared concerns about the length of time spent in the waiting area before their consultation.

  • The practice had good facilities and was well equipped to treat patients and meet their needs.

  • There was a clear leadership structure and staff felt supported by the management team. The practice sought feedback from staff and patients, which it acted on.

    The areas where the provider should/must make improvement are:

    The provider must:

  • Share information about serious incidents, with other relevant individuals or bodies without delay.

    The provider should:

  • Develop the significant event reporting process and ensure all incidents are recorded, reported and audited to maximise learning.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice