Updated 28 July 2026
Date of Assessment: 21st September 2026. Swanlow Medical Centre is a GP practice and delivers services to approximately 10,560 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is approximately 96.5% White, 1.4% Asian, 1.3% Mixed, 0.3% Black and 0.5% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 3rd decile (3 of 10). The lower the decile, the more deprived the service population is relative to others.
This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
Staff maintained clean facilities and ensured equipment was appropriately tested to help keep people safe. They assessed and managed risks and had arrangements in place to prevent and control the spread of infection. There were sufficient staff with the appropriate skills, qualifications and experience to meet people's needs. However, processes to monitor and maintain oversight of workforce compliance and infection prevention and control arrangements were not always fully effective.
Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes.
Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity.
People could access care, treatment and support when they needed it. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the service and sought ways to address any barriers.
The provider had a clear vision and strategy, which considered the needs of the people who used the service and the wider community. Staff understood their individual roles and responsibilities. Leaders were accountable for the actions, behaviours and performance of staff through established governance processes; however, these were not always fully effective in ensuring workforce compliance and infection prevention and control oversight arrangements were consistently maintained.