We carried out a review of the data available to us about Warlingham Green Medical Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Warlingham Green Medical Practice, you can give feedback on this service.
This practice is rated as Good overall. (Previous inspection December 2015 – Good)
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:
Older People – Good
People with long-term conditions – Good
Families, children and young people – Good
Working age people (including those recently retired and students) – Good
People whose circumstances may make them vulnerable – Good
People experiencing poor mental health (including people with dementia) - Good
We carried out an announced comprehensive inspection at Warlingham Green Medical Practice on 20 November 2017 as part of our inspection programme.
At this inspection we found:
The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
Staff involved and treated patients with compassion, kindness, dignity and respect.
Patients said they were able to book an appointment that suited their needs. Pre-bookable, on the day appointments, home visits and a telephone consultation service were available. Urgent appointments for those with enhanced needs were also provided the same day.
There was an active patient participation group in place who told us that they had seen improvements within the practice.
There was a strong focus on continuous learning and improvement at all levels of the organisation. The practice worked closely with other practices in order to provide and improve services for their patient populations.
Staff were positive about working in the practice and were involved in planning and decision making.
The practice had increased GP, nursing and healthcare assistant hours in order to meet the needs of patients.
Patient survey results were largely positive and higher than average in a number of areas.
The areas where the provider should make improvements are:
Ensure that the practice lead for infection control has access to relevant infection control leads’ training.
Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Warlingham Green Medical Practice on 1December 2015. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
However there were areas of practice where the provider should make improvements.
Importantly the provider should:
Ensure that the practice reviews its emergency drugs/equipment policy and incorporates a risk assessment and addresses administration, disposal and recording.
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Chief Inspector of General Practice