We carried out a review of the data available to us about Clift Surgery Partners on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Clift Surgery Partners, you can give feedback on this service.
We carried out an announced inspection at Clift Surgery Partners on 24 August 2016 to monitor whether the practice had made improvements related to medicines management, identified at our inspection in February 2015.
At our last inspection in February 2015, areas which did not meet the regulations were:
Prescriptions were not reviewed to ensure they were signed by a GP before they were given to a patient.
Fridge temperatures were recorded but we were unable to see historical records.
Keys for controlled drugs and prescription forms were accessible by all staff entering the dispensary.
Prescription serial numbers were not recorded when they were given to GPs to use.
Standard operating procedures (SOP) for dealing with medicines were in place but some of the SOPs, especially for controlled drugs (CDs) were not complete as they needed to reflect the procedures at the practice.
At this inspection in August 2016, we found that the provider had taken action to meet the requirement. Key findings were as follows:
The practice had a suitable system in place for reviewing prescriptions prior to being given to patients.
Complete records of fridge temperatures were available for inspection.
Keys for controlled drugs and prescription forms were kept securely and only accessible to authorised members of staff.
Records were maintained of prescription serial numbers when they were given to GPs.
Standard operating procedures had been reviewed and reflected procedures at the practice.
The Care Quality Commission is satisfied that the regulations are now met. However, there are two areas where the practice should consider making further improvements:
The practice should make sure that maximum and minimum temperatures are recorded for all medicine fridges and that actions are noted when the temperature is outside of the recommended range.
The practice’s stock management system for blank prescription stationery should include what has been received, along with serial number data.
The full report published on 9 July 2015 should be read in conjunction with this report. The rating for the safe domain is now good and the overall rating remains good.
Chief Inspector of General Practice
We carried out an announced comprehensive inspection at The Clift Surgery on 18 February 2015. Overall the practice is rated as good.
Specifically, we found the practice to be good for providing well-led, effective, caring and responsive services. It was also good for providing services to older people, people with long term conditions, families, children and young people, working age people, people whose circumstances may make them vulnerable and people experiencing poor mental health. It required improvement for providing safe services.
Our key findings across all the areas we inspected were as follows:
• Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
• Risks to patients were assessed and well managed.
• Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
• Information about services and how to complain was available and easy to understand.
• Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
However there were areas of practice where the provider needs to make improvements.
Action the provider MUST take to improve:
Action the provider SHOULD take to improve:
Chief Inspector of General Practice