Ledbury Health Partnership

Updated 15 December 2025

Date of Assessment: 23 January 2026 to 27 January 2026. Ledbury Health Partnership is a GP practice that was formed following a merge between St Katherines Surgery and Market Street Surgery. St Katherines is the main site and Market Street is the branch site. Both sites were visited as part of the inspection. Ledbury Health Partnership delivers service to approximately 13,730 patients under a contract held with NHS England. The National General Practice Profiles states the practice population is 98% White and 2% other. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 8th decile (8 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report. We assessed all five key questions to establish if the services provided are safe, effective, caring, responsive and well-led.

The practice had a good learning culture and people could raise concerns. The facilities and equipment met the needs of people and were visibly clean and well-maintained. Leaders were visible, knowledgeable and provided support, showing a strong commitment to helping staff develop in their roles. Leaders understood the importance of staff wellbeing. People were involved in assessments of their needs. Staff considered people’s communication, personal and health needs. People could access services when they needed to, without physical or digital barriers, including out of normal hours and in an emergency. There was an active patient participation group (PPG) who worked in partnership with the service to drive improvements. People were respected, valued as individuals and treated with kindness, empathy and compassion. Staff protected people’s privacy and dignity. People were supported in making choices about their care and treatment.

Updated 15 December 2025

The practice encouraged and used feedback from people who used the service to make improvements. Both verbal and written complaints were investigated and used to drive improvement. Feedback from the NHS Friends and Family Test was positive. Feedback from National GP Patient Survey was lower than the local and national averages and the practice was making changes to improve these scores. We invited patients to provide us with their feedback about the practice via our ‘Give Feedback on Care’ process. We received mainly positive feedback regarding overall patient satisfaction. The practice had an active patient participation group(PPG) that represented the views of people using the service. The PPG felt engaged with the practice and felt listened to.