- GP practice
Moorfield House Surgery
Assessment report published 27 July 2026
Contents
Ratings
Our view of the service
Date of Assessment: 11 June 2026 to 12 June 2026. Moorfield House Surgery is a GP surgery located at 11 Wakefield Road, Garforth, Leeds LS25 1AN. There is also a branch surgery located at Rothwell Health Centre, Stone Brig Lane, Rothwell, Leeds, LS26 0UE. We visited both sites as part of this assessment. These practices deliver services to approximately 11,000 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is approximately 95.4% White, 1.5% Asian, 1.8% Mixed, 0.9% Black and 0.4% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 7th decile (7 of 10). The lower the decile, the more deprived the service population is relative to others.
This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
The service had effective systems to identify and manage risks to patients, staff and the environment. Premises and equipment were maintained, with safety checks completed and actions addressed. Staffing arrangements supported safe care, with induction, training and supervision in place. Infection prevention and control arrangements were established. The service had identified gaps in some areas such as risk assessments, recruitment documentation and staff appraisals, and had begun taking action to improve consistency across these processes.
The service supported people to manage their health and wellbeing, promoting independence and wellbeing. Patients had access to health information and targeted support, with systems in place for carers and people with a learning disability. Care home residents received regular GP input, supporting continuity and coordinated care. Screening and immunisation uptake rates were variable, and performance of NHS health checks was low. The service had recognised these trends and was taking steps to improve uptake and outcomes across the population.
The service treated people with kindness, empathy and respect, with arrangements to maintain privacy and dignity. Feedback from patients and survey results reflected positive experiences, with staff described as caring and attentive to individual needs.
The service provided a range of appointment options and access routes, supporting timely care. Systems were in place to triage requests and prioritise need, with reasonable adjustments made for patients with additional needs. Patient feedback and survey results were positive. The service used patient experience and performance data to identify barriers to access and support improvements in delivering responsive, person-centred care.
The service had a clear vision and values, with a positive, inclusive culture reported by staff. Leaders were visible and supported staff development, with structured governance systems in place. Staff understood their roles and had access to policies to support care delivery. The service used performance data and feedback to inform improvements, with systems in place to support communication, oversight and sustainability.
People's experience of this service
As part of the assessment, we reviewed the most recent National GP Patient Survey for 2025, NHS Friends and Family Test (FFT), and asked the service to invite patients to share their experience of the service via the Give feedback on Care section on the Care Quality Commission’s website.
The National GP Patient Survey for 2025 showed that 98% of patients felt their needs were met during their last general practice appointment, compared to the national average of 90%, and 98% had confidence and trust in the healthcare professional they saw or spoke to, which was higher than the national average of 93%. We also saw that 84% of people would describe their overall experience of the GP practice as good, the national average for this is 75%.
FFT results between December 2025, and May 2026 showed that feedback consistently reflected a positive experience, with 95.1% of responses rating the service as “very good” or "good." Feedback highlighted how polite the staff were and the excellent service provided. Additional comments described how helpful and friendly the team were, and how patients felt reassured, listened to, and heard.
We received some submissions via the Give Feedback on Care section on the Care Quality Commission’s website. Patients described how good the service was, highlighting that they felt the service was caring, and that they were listened to.
There was an active Patient Participation Group (PPG) representing the views of service users. PPG representatives explained that leaders were receptive to concerns raised and demonstrated openness and honesty in their responses. They also shared that they felt the service provided was good, with staff who were caring, friendly, and appeared happy in their work.