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Pimlico Health @ The Marven Good

Inspection Summary

Overall summary & rating


Updated 13 February 2020

We carried out an announced comprehensive inspection at Pimlico Health @The Marven on 3 December 2019 as part of our inspection programme.

We based our judgement of the quality of care at this service is on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for population groups older people, long term conditions, vulnerable and mental health. However, we have rated them requires improvement for families and children and working age due to their childhood immunisation rates and cervical smears being lower than the national target.

We found:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs. The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • They offered home visits and urgent appointments for those with enhanced needs and complex medical issues.
  • Staff demonstrated commitment and engagement with the vision for the service. They were proud to work for the organisation.
  • The practice promoted good health and prevention and provided patients with suitable advice and guidance. The practice had a ‘village’ meeting approach to care for their most vulnerable patients. Weekly meetings were held which were attended by a multi-disciplinary team to discuss and care plan patients with complex needs.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation. They effectively used the skills and abilities of their staff team to provide innovative and accessible care, treatment and support to their patients
  • They were a training practice and one GP trainee was based at the practice at the time of our inspection. They also provided mentorship to nurse practitioners.
  • There was a commitment and appetite to work with external partners
  • The service had comprehensive business development strategy and quality improvement plan that effectively monitored the service provided to assure safety and patient satisfaction.

The areas where the provider should make improvements are:

  • Continue to implement processes to improve the uptake of childhood immunisations.
  • Continue to implement processes to improve uptake of cervical smears.
  • Ensure the nurse completes training in relation to their role of infection prevention and control lead.
  • Continue to implement processes to identify and support carers.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

Inspection areas




Requires improvement






Checks on specific services

People with long term conditions


Families, children and young people

Requires improvement

Older people


Working age people (including those recently retired and students)

Requires improvement

People experiencing poor mental health (including people with dementia)


People whose circumstances may make them vulnerable