• Doctor
  • GP practice

Hartland Surgery

Overall: Good read more about inspection ratings

66 The Square, Hartland, Bideford, Devon, EX39 6BL (01237) 441200

Provided and run by:
Hartland Surgery

Latest inspection summary

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Background to this inspection

Updated 30 October 2018

Hartland Surgery is located in Hartland, North Devon. It is a small rural practice caring for approximately 2,660 patients in an area covering 250 square miles and located 25 miles from the district general hospital. There are also a significant number of temporary residents, particularly during the summer months, due to the practices location in a popular holiday destination.

The practice’s population is in the fifth decile for deprivation. The lower the decile, the more deprived an area is compared to the national average. The practice population ethnic profile is predominantly White British. There is a practice age distribution of male and female patients’ broadly equivalent to national average figures.

The practice has a dispensary. A dispensing practice is where GPs are able to prescribe and dispense medicines directly to patients who live in a rural setting which is a set distance from a pharmacy.

There are two GP partners (one male and one female), a salaried GP and one practice nurse and two health care assistants. There are dispensing staff at the practice dispensary, a team of administrative staff and a practice manager.

The practice is a teaching practice offering placements to medical students.

The practice is open between 8am to 1pm and 2pm to 6.30pm. Appointments can be made in person, by telephone or online up to four weeks in advance. Extended surgery hours are offered until 8pm on Thursday evenings and some weekends.

The GPs and nurse offer emergency appointments for minor injuries that have recently occurred.

Outside of opening hours patients are directed to the 111 telephone service.

The practice provides regulated activities from Hartland Surgery, 66 The Square, Hartland, Bideford, Devon, EX39 6BL. We visited this location during our inspection.

The practice has a General Medical Services (GMS) contract with NHS England.

Overall inspection

Good

Updated 30 October 2018

This practice is rated as Good overall. (Previous rating in January 2016– Good)

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Hartland Surgery on 25 September 2018 as part of our inspection programme.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.
  • Feedback from patients was positive about the service received.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.