The Care Quality Commission
  • Doctor
  • GP practice

Archived: Regents Park Surgery

Overall: Good read more about inspection ratings

Park Street, Shirley, Southampton, Hampshire, SO16 4RJ (023) 8078 3618

Provided and run by:
Regents Park Surgery

All Inspections

14 April 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Regents Park Surgery, Park Street, Shirley, Southampton, SO16 4RJ on 14 April 2015. Overall the practice is rated as good.

Specifically, we found the practice to be good for providing safe, well-led, effective, caring and responsive services. It was also good for providing services for the care of older people, people with long-term conditions, care of families, children and young people, working-age people (including those recently retired and students),care of people whose circumstances may make them vulnerable and people experiencing poor mental health (including people with dementia).

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
  • Risks to patients were assessed and well managed.
  • The practice’s performance for the cervical screening programme was 100%, which was well above the national average of 81.89%.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance.
  • Staff had received training appropriate to their roles and any further training needs had been identified and planned.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • The practice had responded to an increase in Polish patients by employing a Polish speaking receptionist.
  • There was a clear leadership structure and staff felt supported by management.
  • The practice proactively sought feedback from staff and patients, which it acted on.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

3 February 2014

During a routine inspection

We spoke with 20 patients who were attending the surgery during our inspection. We also spoke with three of the four GP partners, the practice manager, two practice nurses, and five administrative staff. Most patients told us they were happy with the service they received from the surgery and the staff. All patients said they could always get a same day emergency appointment when they needed one. Patients said there was adequate time at each consultation and diagnosis and treatment options were fully discussed and explained to them. One said 'I never feel rushed and the doctor answers my questions'.

Patients were cared for by suitably qualified, skilled and supported staff and were protected against the risks of receiving care or treatment which was inappropriate or unsafe. Staff were aware of the surgery policies regarding safeguarding children and vulnerable adults. They had all received training to identify abuse and report procedures for safeguarding concerns. Patients were protected from the risk of infection because appropriate guidance and procedures were followed.

The provider had effective systems in place to identify, assess and manage risks to the health, safety and welfare of patients using the service. Patient's views were sought as part of the process to monitor the quality of the service provided.