Updated 21 September 2018
Highland Medical Practice operates from two sites. The main site is based at 10 Highland Road, Bromley, Kent, BR1 4AD and the branch site is based at 7A/B Tubbenden Lane, Orpington, Kent, BR6 9PN. There are 4,480 patients registered at the practice. This includes patients that reside at a local care home.
The practice is registered with the CQC to provide the regulated activities of:
• Diagnostic and screening procedures.
• Family planning services.
• Maternity and midwifery services.
• Surgical procedures.
• Treatment of disease, disorder or injury.
The practice has a personal medical services contract with the NHS and is signed up to a number of enhanced services (enhanced services require an enhanced level of service
provision above what is normally required under the core GP contract). These enhanced services include:
- Child immunisations
- Adult immunisation including Flu, Pneumococcal and Shingles
- Learning Disability Health Checks
- Extended Hours
- Local Enhanced Services
- Sexual Health Screening
- PMS Premium
- Zoladex
- ECG’s
The clinical team includes two male GP partners (one of whom is a member of Bromley’s Local Medical Committee), and a female GP partner. The GPs provide a combined total
of nine fixed sessions per week. There are three female nurses (one nurse
practitioner and two practice nurses). The clinical team is supported by a practice manager and six administrative/reception staff.
The practice’s main and branch sites are open from 8am to 6.30pm from Monday, Tuesday, Thursday and Friday. Both sites close at weekends and bank holidays, and at 1pm on Wednesdays. Appointments (including extended hours) are available at the following times:
Monday: 9am-11am, 3.30pm-4.30pm (last appointment at the branch site is at 5pm), 5.30pm-8pm (late opening applies to the main site only).
Tuesday: 9am-11.30am, 3.15pm-5pm.
Wednesday: 9am-12pm.
Thursday: 9am-11am, 3pm-5pm.
Friday: 9am-12.30pm, 3.30pm-5pm.
The practice told us that although appointments are not available on Wednesday afternoons, the reception office remains open at the main site for patients to book appointments and drop off repeat prescription requests. If patients need to see a GP they are referred to Bromley GP Alliance.
Patients could also be referred to appointments available through Bromley GP Alliance hubs.
The main site operates from the ground floor of a converted house. There are three consulting rooms, a treatment room, a waiting area, a reception office, and an accessible patient toilet with baby changing facilities. There is wheelchair access throughout the ground floor although we observed that there is a small step at the main entrance.
The branch site operates over the ground and first floors of a converted house. There is a consulting room, a treatment room, a patient toilet, a waiting area and a reception office.
There is no wheelchair access. There are three car parking spaces available.
The practice directs patients needing urgent care outside of normal hours to contact the out-of-hours (OOH) number NHS 111, which directs patients to a local contracted OOH service or Accident and Emergency, depending on the urgency of the medical concern.