Shepperton Medical Practice

Updated 1 June 2018

Shepperton Medical Practice is a GP practice based in Shepperton in Middlesex. The practice provides GP services to 13,200 patients. Services are provided at the following location;

Shepperton Medical Practice,

Shepperton Court Drive,

Laleham Road,

Shepperton,

Middlesex,

TW17 8EJ.

There are eight GP partners (male and female) and one salaried GP (female). The practice is registered as a GP training practice, supporting medical students and providing training opportunities for doctors seeking to become fully qualified GPs. At the time of our inspection there was one GP registrar attached to the practice.

There are six female members of the nursing team; three nurses and three health care assistants. GPs and nurses are supported by a practice manager and a team of reception/administration staff.

The practice was open between 8.30am and 6.30pm Monday to Friday and appointments were available during this time. Extended hours appointments were offered between 6.30pm and 8pm on a Tuesday, between 7am and 8am on a Tuesday, Wednesday and Thursday and from 7.30am on a Monday. In addition to pre-bookable appointments that could be booked up to six weeks in advance, urgent appointments were also available for patients that needed them. Patients requiring a GP outside of the normal surgery hours are advised to call NHS 111 where they will be directed to the most appropriate out of hours service.

The practice runs a number of services for its patients including; chronic disease management, weight management, smoking cessation, maternity services, and travel vaccines and advice.

The practice has a higher proportion of patients over the age of 65 when compared with both the clinical commissioning group (CCG) and national averages and a lower proportion of patients under the age of 18. In addition, the practice had a lower proportion of patients in paid work or education and lower unemployment. The practice is in the third least deprived decile, with significantly less deprivation than the national average and slightly less deprivation than the CCG average.

Updated 1 June 2018

This practice is rated as Good overall. (Previous inspection October 2017 – Good)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced focused inspection at Shepperton Medical Practice on 12 October 2017, to follow up on breaches of regulations identified at our inspection in December 2016. At our previous inspection, December 2016, we rated the practice requires improvement for providing safe, effective and well-led services and good for caring and responsive services.

When we undertook a follow up inspection of the service on 12 October 2017 we found arrangements in safe and effective had significantly improved. However, the arrangements in well-led had not improved sufficiently and we issued a warning notice in respect of these issues. The details of these can be found by selecting the ‘all reports’ link for Shepperton Medical Practice on our website at www.cqc.org.uk.

At this inspection we found:

• The practice had addressed the concerns that were identified at our previous inspections and was compliant with the requirements of the warning notice.
• The practice had clear systems to manage risk so that safety incidents were less likely to happen.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Updated 8 December 2017

The provider had resolved the concerns for safety and effectiveness identified at our inspection on 14 December 2016. However, some concerns regarding identifying and managing risk in well-led had not been resolved. These applied to everyone using this practice, including this population group. The population group ratings have been updated to reflect this.

Updated 8 December 2017

The provider had resolved the concerns for safety and effectiveness identified at our inspection on 14 December 2016. However, some concerns regarding identifying and managing risk in well-led had not been resolved. These applied to everyone using this practice, including this population group. The population group ratings have been updated to reflect this.

Updated 8 December 2017

The provider had resolved the concerns for safety and effectiveness identified at our inspection on 14 December 2016. However, some concerns regarding identifying and managing risk in well-led had not been resolved. These applied to everyone using this practice, including this population group. The population group ratings have been updated to reflect this.

Updated 8 December 2017

The provider had resolved the concerns for safety and effectiveness identified at our inspection on 14 December 2016. However, some concerns regarding identifying and managing risk in well-led had not been resolved. These applied to everyone using this practice, including this population group. The population group ratings have been updated to reflect this.

Updated 8 December 2017

The provider had resolved the concerns for safety and effectiveness identified at our inspection on 14 December 2016. However, some concerns regarding identifying and managing risk in well-led had not been resolved. These applied to everyone using this practice, including this population group. The population group ratings have been updated to reflect this.

Updated 8 December 2017

The provider had resolved the concerns for safety and effectiveness identified at our inspection on 14 December 2016. However, some concerns regarding identifying and managing risk in well-led had not been resolved. These applied to everyone using this practice, including this population group. The population group ratings have been updated to reflect this.