During an assessment under our new approach
Date of Assessment: 1 August 2025 to 15 August 2025. Park View Surgery is a GP practice and delivers services to 7,955 patients under a contract held with NHS England. The National General Practice Profiles states that the ethnic make-up of the practice area is 76% White, 16% Asian, 3% Black, 3% Mixed and 2% Other. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the sixth decile (6 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
SAFE:
The service had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks, staff were knowledgeable in their role and proactive when signposting and raising safeguarding concerns. The facilities and equipment met the needs of people, were clean and well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience. Staff managed medicines well and involved people in planning any changes. Our review of the clinical system found that patients medication and conditions were well managed.
EFFECTIVE:
People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. Staff made sure people understood their care and treatment to enable them to give informed consent. Staff involved those important to people and took decisions in people’s best interests where they did not have capacity.
CARING:
People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and treatment. The service supported staff wellbeing.
RESPONSIVE:
People were involved in decisions about their care. The service provided information people could understand. People knew how to give feedback and were confident the service took it seriously and acted on it. The service was accessible via various routes and worked to eliminate discrimination. People received fair and equal care and treatment. The service worked to reduce health and care inequalities through training and feedback. People were involved in planning their care and understood options around choosing to withdraw or not receive care. We found the provider had implemented changes to improve access which was evident in the National GP Patient Survey.
WELL-LED:
Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, and helped staff to develop in their roles. Staff felt supported to give feedback and were treated equally, in an environment free from bullying or harassment. Staff understood their roles and responsibilities. Managers worked with the local community to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement with staff given time and resources to try new ideas. Whilst we found most governance systems to be effective when we reviewed staff files, we found not all information was easily accessible for the management team to have clear oversight to ensure all checks had been undertaken in a timely manner. The practice was aware of the inconsistency in how the records were held, some documents electronically and some in paper files and we saw they were addressing this.