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Inspection Summary


Overall summary & rating

Good

Updated 11 October 2019

About the service

Invictus Plus Care is a domiciliary care service providing personal care to people in their own home, at the time of the inspection.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

This service was registered with us on 17 July 2018 and this was the first inspection.

People’s experience of using this service and what we found

People were supported by sufficient numbers of suitably trained staff.

Staff received a thorough induction and had their practice observed and competencies regularly checked.

Staff had been recruited safely and told us they were well supported by the management team.

People’s care plans contained their health and social care needs and detailed how staff were to meet those needs. Risks had been identified and assessed.

If people’s needs changed, they and their families were involved in a review. The service resourced appropriate specialist help such as occupational therapists to assess people when their needs changed.

People were being supported by kind and caring staff. People and their families told us they were very happy with the care they received. They had consistent support workers and were able to develop positive relationships with them.

People were supported to regain their independent living skills and maintain a level of independence they were confident with. Where people were able to manage tasks themselves this was encouraged.

People were supported to access their local community and get out and about in the town. The service was located centrally, so people and their families could pop in for a coffee and a chat.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected

This was the service’s first inspection since they registered with the Care Quality Commission.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 11 October 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 11 October 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 11 October 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 11 October 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 11 October 2019

The service was well-led.

Details are in our well-led findings below.