Comfort Care At Home

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The provider had exceptionally inclusive leaders at all levels who understood the context in which they delivered care, treatment and support and embodied the culture and values of their workforce and organisation. Leaders had the skills, knowledge, experience and credibility to lead effectively. They always did so with integrity, openness and honesty. The registered manager told us, “The right staff and the right team is the ethos of the service. My team is like a family, everyone feels very connected which makes me very happy. If I had the right staff, I would like to grow but I am not going to compromise on the quality.” A family member commented, “We have known Comfort Care for a number of years now. The service has been outstanding throughout. Both the management and the fully trained team of carers are empathetic and professional when working with our [relative] who has complex needs. We truly appreciate the detail of care that is shown on a regular basis. The warmth and kindness of all the carers is something that shines through on each care visit. I would definitely recommend this company to anyone looking for care for a loved one.” There was an open culture at the service which encouraged strong links with the community to benefit people in all ways possible. The staff team approached people’s care proactively and innovatively making sure there wasn’t a choice too small for people to make. The provider’s exceptional contribution to the care industry and the wider community was recognised via a numerous award being received by the service over the last few years both in terms of quality of the care that they delivered to people and development of their employees.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Governance, management and sustainability during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.